Shipping

At Gravaa, we’re committed to delivering performance – both on and off the bike. That includes making sure your order arrives reliably and on time, wherever you are in the world. This Shipping Policy outlines how we handle logistics, so you know exactly what to expect.

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1. Shipping Methods & Costs

We ship all orders using UPS, a trusted global carrier known for its speed and reliability. You’ll also have the option to choose local pick-up if you prefer to collect your order in person from our workshop.

Shipping costs are calculated at checkout based on your location. Below is our current shipping rate structure:

Shipping Zones & Rates

Zone	Countries	Shipping Rate (EUR)
Zone 1	Netherlands	€33
Zone 2	Belgium, Germany, Luxembourg	€66
Zone 3	France	€88
Zone 4	Italy, Spain, Portugal, Austria	€88
Zone 5	Denmark, Finland, Sweden, United Kingdom	€88
Zone 6	Bulgaria, Croatia, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Czechia	€111
Zone 7	Norway, Switzerland	€111
Zone 8	United States	€177
Zone 9	Rest of the World	€250

All shipping charges are per order and displayed during checkout. Local pick-up is free of charge.

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2. Processing & Delivery Times

Processing Time: Most orders are processed within 1–3 business days. In some cases, products may be made to order or briefly out of stock. If there’s a delay, we’ll contact you directly with an updated shipping timeline.

Delivery Estimates:

Europe: 1–5 business days

Worldwide: 5–12 business days

Shipping times vary depending on the destination and selected UPS service.

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3. International Shipping & Customs

We ship worldwide. For orders outside the European Union, please note that import duties, taxes, and customs fees may apply. These costs are not included in your order total and are the responsibility of the recipient. We recommend checking with your local customs authority before placing an order.

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4. Order Tracking

Once your order ships, you’ll receive a UPS tracking number by email. You can follow your shipment’s progress via the UPS tracking portal here:

UPS Tracking

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5. Damaged or Lost Items

If your order arrives damaged, or if you suspect it has been lost in transit, please contact us within 5 business days of the delivery date. Send an email to support@gravaa.com including your order number and clear photos of the packaging and item(s). We’ll resolve the issue as quickly as possible, either by replacing the item or offering a refund.

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6. Additional Notes

Order Cut-Off Time: Orders placed after 14:00 CET will be processed the next business day.

Security Screening: In rare cases, orders may be flagged for manual review to ensure payment security. This may slightly delay dispatch, and we will notify you if this occurs.

Local Pick-Up: For customers in the Netherlands, a local pick-up option is available. We’ll contact you to arrange a suitable collection time once your order is ready.

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7. Contact Us

If you have any questions about shipping or need assistance with your order, reach out to us at:

support@gravaa.com

We typically respond within one business day.

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8. Policy Updates

Gravaa reserves the right to update this Shipping Policy as needed. Any changes will be posted on this page.

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