Warranty

Gravaa cares about their products and customers. We develop and produce all our products according to the highest quality standards. However, like all products, Gravaa products are not indestructible. Since we care about the quality of our products and we want to keep you riding, we grant you this warranty.

Contents warranty

Gravaa warrants the quality of products sold to the Customer. This warranty however is limited to the products sold and delivered to the Customer on the basis of order with the confirmation number as mentioned on the front page of this warranty certificate. 

In case of defects to Gravaa's products which have been caused by material or manufacturing faults occurring and claimed within the warranty period Gravaa will repair these defects free of charge. In case of repair Gravaa will when necessary replace defect parts of the product delivered. Gravaa may, at its sole discretion, also decide not to repair the defects, but to re-deliver the relevant product.

The warranty as mentioned herein only exists if and when the claim of the customer is issued in writing in time, which means that this claim needs to be received by Gravaa ultimately on the last day of the warranty period. After expiry of the warranty period the customer cannot claim on Gravaa for or in relation to any defects to Gravaa's products.

Gravaa is not liable for any (other or further) damage, in particular but not limited to indirect damage, consequential damage and subsequent damage, caused by or being a consequence of any defect and/or non conformity of Gravaa's products.

Exclusions warranty

• The customer is not able to claim on the basis of this warranty if and when Gravaa's
  product has not been used properly and/or the maximum system weight has been
  exceeded.
• Normal wear and tear, the wearing out of components as well as visual faults are
  excluded from this warranty.
• The serial number of Gravaa's product must at all times be and remain identifiable. If this is not the case the customer cannot appeal on this warranty.
• To be able to make a claim on the basis of this warranty all instructions with regard to the assembly, use and maintenance of Gravaa's product must have been complied with.
  Amongst others, this includes that:
  • The Customer is not allowed to open the Gravaa hubs. Only Gravaa service centers are allowed to do so. In case hubs are opened by the customer this warranty will become void. Maintenance to the hub inner parts is to be done by Gravaa's appointed service centers only.
  • Users are allowed to execute the installation and maintenance instructions as described in the User manual, unless explicitly stated that a certain task or action must be performed by Gravaa. A user must follow the instructions, as mentioned in the User Manual.
  • Service and maintenance actions which are not stated in the User manual (such as exchanging hub bearings) must be performed by Gravaa's appointed official service centers, unless explicitly stated otherwise.
• To be able to claim on the basis of this warranty Gravaa's product may not have been modified or used in combination with incompatible parts. Amongst others, this includes that only Gravaa spare parts shall be used for:
  • Gravaa disc brake rotors (including fixation bolts)
  • Gravaa shifters
  • DT Swiss ratchet freehub bodies
  • Gravaa air filters
  • Gravaa valve adapters (including PRV)
  • Gravaa bearings (including the right sealings)
    

Further conditions warranty

Gravaa requires a product registration in advance via the https://gravaa.com/ website. The
customer will need to register its Gravaa product and apply for a user account before the first use of the Gravaa products. Only doing this, the Gravaa product bought by the customer will automatically be registered for warranty. Without this registration this warranty will not be effective.

The place of performance and jurisdiction shall be The Netherlands. Dutch law shall therefore apply to this warranty. Any disputes arising from or related to this warranty will be settled exclusively by the Dutch court seated in Den Bosch, the Netherlands.